WHAT IS THE RETURN POLICY?

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date PrettyDrasticBoutique does NOT offer refunds, however we will offer a store credit which you can use towards a future purchase. All returns must be submitted via email Prettydrasticboutique@gmail.com. Please provide your name and order number.

Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.


Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

RETURNS PROCESS
Once your return is submitted via email it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.

FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Body suits are FINAL SALE due to the delicate nature of the item.

ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to Prettydrasticboutique@gmail.com
 

HOW DO I CONTACT CUSTOMER SERVICE?

Sorry, we can't come to the phone right now. Feel free to contact us here or email PrettyDrasticBoutique@gmail.com with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.

HOW DO I CANCEL MY ORDER?

Unfortunately, orders are no longer eligible for cancellation after they have been placed. If you would like to change size/color please contact us via email and we will try our best to meet your needs. email PrettyDrasticBoutique@gmail.com as soon as possible thank you

I ORDERED THE WRONG ITEMS,WHAT SHOULD I DO?

If your order has not shipped, we may be able to help. But we can’t make any promises. You can email PrettyDrasticBoutique@gmail.com with your order number and we'll see if we're able to help.